Why was the person rude to beginn with?
Maybe because we expected them to be rude? Maybe it was an unpleasant subject, like a complaint, or a cold-call, and our fear showed up (in their action, which is our mirror).
Now, sometimes you get totally surprised and you have a loving, pleasant, and helpful person on the other end of the line, but it catches us as a surprise because we didn’t expect that. Or did we? :unsure: